Dear Mr Johnson,
I am writing to you to complain about the services which I received yesterday in your restaurant. I went there with my ten-year old son because he wanted to celebrate his birthday there.
However, despite favourable recommendations from our friends I must confess that my choice was not a lucky one. First of all, we waited for about half an hour before waiter came to us and gave us a menu list. After another half an hour we finally received our drinks and ordered our meal. Nevertheless, we ordered chosen dishes and lingered over our teas. But after about an hour we realised that we had not received our order. I tried to get waiter's attention but it was futile. When I had the opportunity to ask him what happened I only encountered with a rudeness and very strong words. If this were not enough, we got our meal completely cold and it was not very safisfactory at all. I tried to get waiter's attention again but he was completely ignoring us. Moreover, when we got the bill we found out that it belonged to someone else. As I expressed my disappointment to the waiter I was advised to write it to you in hand.
In conclusion, I would like to ask you for some kind of refund. I would suggest a free dinner and a big desert as a surprise for my son. I would appreciate very much an early response to my letter.
Yours sincerely,
Vilma Kubalová
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