Dear Sir or Madam,
I am writing this letter to complain about your restaurant instead of my friend who went to there and reserved unpleasant services, as she was asked to write a letter about it when she wants to complain.
I was also shocked to hear her experience in your restaurant where I successfully had my birthday party last year.
Actually my friend wants to mention the quality of your meals and your services of your employeers, who seemed to be poorly untrained.
The food she ordered was not served to her for over fourty minutes, despite the fact that she often informed that nothing had been served after ordering.
Your staff was just too busy to apporzise her afterwords.
Both of us have not heard this kind of case before in your restaurant. Even though your restaurant is always full of customers, we believed it can not decrease your service quality since you are so proud of that.
To make the matter worse, the fish plate my friend ordered was not fresh. She could not enjoy the meal. Therefore I think it can even have caused a food poisoning.
Finally she complained to one of your employees. However, the employee just simply responce to ask her to send a letter without trying to call the manager to deal with.
Honestly we can not believe this case as we usually spent a nice party time at your beautiful party space upstairs.
Please let us know and feel secure by means of openly explaining how you organise your employees and supervise food quality back in the kitchen.
We would be pleased to reseive your correspondence by letter soon.
yours faithfully,
Sakiko Imamaki
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